查看: 216|回复: 0

This is a paradigm shift note

发表于 2023-3-27 12:30 | 显示全部楼层 |阅读模式
It is thus the relationship between a customer and a brand or company, directly or indirectly (see other opinion of the customer) and the result of all interactions at each stage of the buying process (pre-sales, during-sales, and post-sales). The experience can be partly about the customer relationship, but it differs in that it involves a broader framework - specifically Pre-order - and target emotion. Also, the customer's experience is partly out of the company's or brand's control, as it is based on subjective factors - such as what that customer might have read online (see blogs, comparisons, etc.).Last distinction - but not Least important - Relationship with customers: Customer experience is based on consumer and user facing processes. These are placed at the center.

We talk about customer centricity in VO.Inbound Poland phone number list marketing from tunnel to flywheel Approach 2 In other words, the challenge for a company or organization – especially if personal – is now to create a delightful experience that customers are happy to repeat and share. Customer experience is not (only) the business of the marketing department” Look at the marketing! I often hear: “See this through marketing. Well, that was a mistake. Marketing is not responsible for reception or sales; nor is it responsible for customer service or after-sales service. Afghanistan Mobile Number List It is not he who makes the decisions that bind a company or a brand.( or user experience) is everyone's business in the organization. So it's a general management or CODIR thing. UX Reunion Not all customers are like you The first bias is to think that our customers are like us: same expectations, same logic, same motivations . this is not right.

The second belief is that all customers are the same in terms of buying behavior - a belief that leads to summarizing them under the generic name "customer" . one knows our customers better than we do. That's still wrong - - unless you've done a detailed analysis of your customers and identified the different categories that make up them, and their unique buying behavior . Success Factors are precisely that it is more important than ever that your company understands how to manage customer dissatisfaction in or to improve its image and reputation,increase turnover and maintain its business. Create the conditions for the power of the ACT . action. CARE advocates return power are red to those to improve service relationships.The power to act for those in direct contact with customers is essential to be able to make , for example, commercial gestures when necessary, and thus effectively manage considerations of customer needs.

您需要登录后才可以回帖 登录 | 立即注册



GMT+8, 2023-5-28 11:18 , Processed in 0.072779 second(s), 15 queries .

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表